Service + Support

Frequently Asked Questions

GENERAL

How to contact INOVA for the repair?
INOVA Location information?
How to check warranty status of the equipment?
How to contact INOVA for Vibrators spare parts?

Vibrators

How to check if the p7 pump working good or not?
AHV-IV Vehicle Start-Stop Procedure
AHV-IV - Vibrator pump runs unusually noisy, may be vibrating.
AHV-IV - Vibrator low-pressure gauge does not indicate an increase in pressure 20 seconds after the engine is started
AHV-IV - Decreasing or low operating pressure on vibrator high- or low-pressure gauge
AHV-IV - Unusually high oil temperature
AHV-IV - Vibrator pump surging, hydraulic gauges indicate erratic or fluctuating pressure when mass is not operating
AHV-IV - Vibrator high pressure drops off during sweep and does not recover
AHV-IV - Sluggish mass operation or mass does not operate at all
AHV-IV - Lift system operation is sluggish when actuated up or down or will not operate in one direction or the other
AHV-IV - Pressure in air system too low (below 80 psi), or no air pressure with the engine running
AHV-IV - Front or rear drive low-pressure hydraulic gauge does not indicate an increase in pressure 20 seconds after the engine is started
AHV-IV - Front or rear drive hydraulic circuit indicates excessively high oil temperature
AHV-IV - Decreasing or rapid drop in low pressure in either the front or rear drive hydraulic circuit while pumps are stroked
AHV-IV - Steering wheel turns very hard or will not turn in one or both directions
AHV-IV - Service brakes (wet disc brakes) are mushy when engaged or will not function at all
AHV-IV - Steering wheel must be turned too many revolutions to actuate the trunnion; steering is sluggish
AHV-IV - Lift assembly will not operate up or down when actuated; no hydraulic problems detected; lift power switch is ON
AHV-IV - Vehicle will not move; all pressures are normal
AHV-IV - Diff-lock partially engaged
AHV-IV - No drive motor RPM indication using the Plus+1 Service Tool
AHV-IV - Front and rear drive motor high pressures are not synchronized

Source controller

Wireline Similarities and polarity data analysis
Zero timing using Uphole simulator?
How to setup repeater mode with SPHD source controller?
How to set-up radio polarity with SPHD?
How to connect Quantum Aux box to VibProHD/SPHD?
How to upgrade firmware on VPHD?

Software

How to execute INOVA software in administrator mode?
What is a Diagnostic File ?
How to get diagnostic files?
Is my current project compatible with the new software patch update?
Where can i find latest software patch details?
How to update / renew the license?
How to verify central system is compatible with IX studio software package?
Is Hybrid Mode(Cable+Nodal) supported?
Transcriber(TX1) supported data output formats ?
How to generate a Pilot Sweep in TX1?
How to convert VSS .dat files to Segy?
How to correlate with VSS trace?
How to merge VSS data to output deliverables?
How to create a Master Shot list(CSV) for Vibroseis or Dynamite operations?

Quantum

What do the LED colors on the Quantum node signify?
How to assign proper Aux channels to corresponding signals in Deployment history?
How to connect Quantum Aux box to Generic Source controller using BNC harness?

HyperQ\Qc Tool

What is the power requirement for Quantum HyperQ Gateway?
How to enable Extended QC on QC tool?
How to load project file into QC tool ?
How to update License on Gateway?
How to update FW on Gateway?
How to load ix1 project on to Gateway?
How to assign each gateway a section of project to QC?
How to configure nodes to use external Geophone using Qc tool?

Centrals & Hardware

How to Replace faulty hard drive on JBOD?
How to replace faulty Quantum cradle board?